BCB

Hospitality consulting for guesthouses, cafés, restaurants and wellness studiosTeams of 2 to 35 peopleSanta Catarina coast

Fully booked, and at the end of the month the numbers still don't add up.

I was a general manager before I was a consultant, and I organise your operation like someone who has closed out that till.

30-minute call, free
  • Same-day reply
  • No lock-in contract
  • Portuguese, English and Spanish
  • In person on the coast

It's for the two of us to see whether your operation is at the right moment. No presentation and no proposal on this call.

What this isn't

It isn't what you've already tried.

  • It isn't an agency.

    An agency holds the keys to your growth. The day it leaves, everything stops — you haven't built anything, you've only rented someone else's execution. Here, what we set up stays with you. Your team runs it. It keeps working after I leave.

  • It isn't a talk or a training course.

    You don't have a knowledge problem. You have an implementation problem. Nobody needs another meeting explaining what they already know is wrong.

  • It isn't a fifty-page report.

    I don't hand over a diagnosis and walk away. I install it, train the people who carry it out, and follow the numbers until they work without me.

It's a method installed inside your operation, with your team trained to run it without me.

Cases

What's already happened.

  • +63%

    Hostel2 months

    Rise in occupancy rate.

    Low occupancy and poor reviews. I restructured the operation and put in a guest-service routine and a management system. The hostel's rating on its main sales channel went from 7.8 to 9.6 over the same period.

  • 3.8 → 4.5

    Beach restaurant, bar and hotel, 35 staff5 months

    Average Google rating, before and after.

    I redesigned the service processes and trained the team. Complaints fell by half and staff tips rose 22%. Year on year, revenue rose 16%.

  • +35%

    Surf campfull season

    Above the property's previous record.

    I took over running the operation, with a focus on experience and efficiency. It was the best season in seven years, with 100% occupancy for 11 weeks in a row, during the pandemic.

  • 15%

    Restaurant4 months

    Reduction in operating cost.

    Tight margins. I organised the financial planning and stock control, and renegotiated with suppliers. Costs fell 15% and revenue rose 12%.

I delivered three of these results as general manager, inside the operation. That's where the method comes from.

In their words

What people who worked with me say.

  • “Bruno has an incredible capacity of translating vision into deliverable value to customers and teams. Working with him is productive and purposeful.”

    Corinne DeCristoforo2025

  • “Bruno leads with heart and integrity, and building an idea with him is not only productive but deeply meaningful.”

    Michael Blair2025

  • “I had the opportunity to work with Bruno for about six months. He’s very productive, has great energy, and brings that into everything he does. Working with him was a truly positive experience.”

    Artur Negrão2025

Who it's for

Sound like your guesthouse or restaurant?

  • Busy every night and still not profitable — and your personal account and the business account are the same one.
  • You don't know what each dish, each room night, each class costs you — no recipe costing, no cost sheet.
  • When something goes wrong with a supplier, a room or an order, the answer is always “I’ll sort it out” — and the one who sorts it out is you.
  • Your team gives great service one day and poor service the next, and you don't know why.
  • A member cancels, a loyal client stops coming, and you only notice months later.
  • Bad reviews go unanswered.
  • Packed in high season; in the off-season the numbers don't close.
Bruno Caramori Bittar

About the consultant

Who you'll be talking to

I've been the one who opened the restaurant and the guesthouse at seven and closed out the till at one in the morning. I was the one who went to the table to talk to the guest who got the wrong order, to the guest who arrived and found no booking, to the one who paid and left unhappy. Ten years in operations across Brazil, Nicaragua and Costa Rica, as general manager, owner and consultant. I led multicultural teams of up to 35 people, served international guests, and answered for every number at the end of the month, good or bad. After that, I built the first management P&L and the first KPIs for a factory with 17 years in business, and trained the team to run it without me.

I didn't learn operations in a course. I learned them closing the till, fighting with suppliers and dealing with a tired team.

Start with the basics

For businesses without a working online presence yet.

Presence and control

7 daysR$2,900

  • Website with booking or session scheduling, in Portuguese, English and Spanish
  • Google Business reorganised: categories, services, photos, opening hours
  • WhatsApp set up to reply and book on its own
  • A follow-up flow for clients who stopped showing up
  • The numbers on what each of your three best-selling products costs and earns
  • A one-hour debrief with the first three things to change

An example of what I deliver: eireiki.com

Seven days, three milestones.

  1. Day 1

    I step into the operation, read your numbers and your reviews, and choose what to tackle first.

  2. Day 4

    Your website, your booking system and your WhatsApp are live and working.

  3. Day 7

    You get the cost breakdown of your three best-selling products and the first three changes to make.

I want to start with the basics

When the problem is the operation

Diagnosis, restructuring and ongoing support.

Operational diagnosis

3 weeksR$4,500

Three weeks inside the operation to find where the money is leaking.

  • The three bottlenecks that cost the most, each with its value in reais per month
  • A management P&L built from your own history and a 13-week cash forecast — so you know whether the month closes in the black before the 30th, not after
  • A map of responsibilities: who answers for purchasing, for the front desk, for maintenance — so you stop being the only person who decides
  • Retention rate, and what each client is worth over time
  • A 90-day plan: three priorities, not fifty, each with a date and an owner

It isn't a slide deck. It's a picture of the operation with a number on it, and you keep all the documents even if you stop here.

Restructuring

4 monthsfrom R$14,000

  • Processes written together with the people who carry them out, not imposed from outside
  • A management system installed, and the team trained on it
  • A dashboard with the indicators that matter for your business
  • A fifteen-minute weekly meeting running with your team, where whatever stalled shows up on its own
  • A planned exit: I leave and it keeps working

Ongoing support

Minimum 6 monthsby proposal

  • A weekly meeting on numbers and priorities
  • A monthly review of target against actual
  • A quarterly reset: what to start and what to stop doing
  • Support between meetings

From the diagnosis on, you open the real numbers to me. Without them there's no diagnosis, only opinion — and opinion isn't worth what I charge.

I want the diagnosis

Questions

Questions from the other side of the counter.

How much does hospitality consulting cost?
From R$2,900 for the basics, R$4,500 for the diagnosis and from R$14,000 for the restructuring. Prices are on this page.
How long does it take?
Seven days for the basics, three weeks for the diagnosis and four months for the restructuring.
Do I have to stop operating?
No. I work inside your operation, during your hours.
Do you work in my town?
In person in Itapema, Porto Belo, Bombinhas, Balneário Camboriú and Florianópolis.
I already have an accountant. Why would I need this?
Your accountant closes last month's taxes. A management P&L and a cash forecast tell you whether next month closes.

Next step

Thirty minutes will tell us whether it makes sense.

No presentation, no proposal in the first conversation. I read your operation from the outside, tell you what I saw, and you decide.

Talk to me on WhatsApp

Itapema, Porto Belo, Bombinhas, Balneário Camboriú and FlorianópolisI work in Portuguese, English and Spanish